Privacy Policy

CAM Software LLC

Last Updated: March 26, 2026

1. Introduction

CAM Software LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit camsoftwarellc.com (the "Site"), use our services, or otherwise interact with us.

By using the Site, submitting forms, creating an account, or engaging our services, you acknowledge the practices described in this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Use.

If you do not agree with the practices described in this Privacy Policy, please do not use the Site or provide us with your personal information.

2. Information We Collect

Information you provide directly

We collect information that you voluntarily provide to us, including:

  • Contact form submissions: name, email address, phone number, company name, and project description or inquiry details.
  • Account information: email address, password, and profile information if you create an account on the Site.
  • Service engagement information: project details, business requirements, technical specifications, design assets, content, and other materials you provide in connection with a service agreement.
  • Payment information: billing name, address, and payment method details. Payment card information is processed and stored by Stripe and is not stored on our servers.
  • Referral program information: referrer name, email, and referred contact details.
  • Chatbot interactions: questions, messages, and information you provide through our AI-powered chatbot.
  • Communications: emails, messages, and other correspondence you send to us.

In many cases, the information we collect relates to individuals acting in a business or professional capacity, such as business owners, agency representatives, company employees, or other contacts inquiring about our services.

Information collected automatically

When you visit the Site, we may automatically collect certain information, including:

  • Device and browser information: device type, operating system, browser type and version, screen resolution.
  • Usage data: pages visited, time spent on pages, links clicked, referring URLs, and navigation patterns.
  • IP address and approximate geographic location derived from your IP address.
  • Cookies and similar technologies: see Section 5 (Cookies and Tracking Technologies) for details.

Information from third parties

We may receive information about you from third-party sources, including:

  • Payment processor (Stripe): transaction status, payment confirmation, and billing details necessary to fulfill our services.
  • Analytics providers: aggregated and anonymized usage data about how visitors interact with the Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries: processing contact form submissions and chatbot interactions to answer your questions and follow up on potential engagements.
  • To deliver services: fulfilling our obligations under signed service agreements, including project development, communication, and support.
  • To process payments: facilitating secure payment processing through Stripe for services rendered.
  • To manage accounts: creating and maintaining user accounts, if applicable.
  • To administer the referral program: tracking qualifying referrals, delivering rewards, and complying with tax reporting obligations.
  • To improve the Site: analyzing usage patterns to improve Site functionality, content, and user experience.
  • To communicate with you: sending service-related communications, project updates, invoices, and operational notices.
  • To market our services: sending promotional communications, but only with your consent where required by law. You may opt out at any time.
  • To comply with legal obligations: meeting applicable legal, regulatory, and tax requirements.
  • To protect our rights: enforcing our Terms of Use, preventing fraud, and protecting the security of the Site and our services.

4. How We Share Your Information

We do not sell your personal information. We do not use personal information to build or sell third-party advertising audiences. We may share your information in the following circumstances:

  • Service providers: We share information with third-party vendors who assist us in operating the Site and delivering services, including payment processors (Stripe), hosting providers, analytics tools, email services, and AI providers powering our chatbot. These providers are contractually obligated to use your information only as necessary to perform their services to us. Where we use AI providers via API (such as Anthropic or OpenAI), data submitted through those APIs is not used to train the provider's general-purpose models.
  • Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
  • With your consent: We may share your information for purposes not described in this Privacy Policy with your explicit consent.

For client engagements where CAM Software LLC processes data on behalf of the client (acting as a data processor), a separate Data Processing Addendum (DPA) is available upon request to satisfy GDPR, CCPA, or other applicable data protection requirements.

5. Cookies and Tracking Technologies

The Site may use cookies and similar tracking technologies to improve your experience and analyze how the Site is used.

Types of cookies we may use

  • Essential cookies: Required for the Site to function properly, including session management and security features. These cannot be disabled.
  • Analytics cookies: Used to understand how visitors interact with the Site, including pages visited, time on site, and navigation patterns. We may use tools such as Google Analytics, PostHog, or similar analytics and product analytics platforms. These tools may collect information about page visits, clicks, navigation flows, and device or browser characteristics. Where enabled, these tools may also capture session replay or similar behavioral interaction data to help us understand how visitors use the Site and improve the user experience.
  • Functional cookies: Used to remember your preferences and improve your experience on the Site.

Managing cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of certain parts of the Site.

If we use analytics tools that set cookies, we will provide notice and, where required by law, obtain your consent before setting non-essential cookies.

Do Not Track signals

Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that your browsing activity not be tracked. Because there is not yet a consistent industry standard for interpreting and responding to DNT signals, the Site may not respond to Do Not Track requests unless required by applicable law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention practices include:

  • Contact form submissions and chatbot data: Retained for up to 24 months after the last interaction, unless you request earlier deletion.
  • Client project data: Retained for the duration of the service agreement plus 3 years for legal and business continuity purposes, unless otherwise specified in the service agreement.
  • Payment records: Retained as required by applicable tax and financial reporting laws (typically 7 years).
  • Account information: Retained until you request account deletion.
  • Analytics data: Retained in aggregated and anonymized form and may be kept indefinitely for trend analysis.

When personal information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

  • Encrypted data transmission (HTTPS/TLS) for all Site communications.
  • Secure payment processing through Stripe, which is PCI-DSS compliant.
  • Access controls limiting who within our organization can access personal information.
  • Regular review of our data handling practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Sensitive Information and Protected Health Information

CAM Software LLC provides healthcare-related software development and consulting services. However, our general website forms, chatbot, and email communications are not designed or intended to collect, transmit, or store protected health information (PHI) as defined by HIPAA.

Please do not submit protected health information (PHI), medical records, patient data, Social Security numbers, or other highly sensitive personal information through general contact forms, the chatbot, or unsecured email.

If your engagement with CAM Software LLC involves the handling of PHI or other sensitive regulated data, appropriate safeguards, including a Business Associate Agreement (BAA) if required, will be established through a signed service agreement prior to any such data being shared.

CAM Software LLC is not responsible for sensitive information voluntarily submitted through general website channels outside the scope of a signed service agreement with appropriate data handling provisions.

9. Your Rights and Choices

All users

Regardless of your location, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of your personal information, subject to legal and contractual obligations.
  • Opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or contacting us directly.
  • Withdraw consent for data processing where consent is the legal basis.

California residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

  • The right to know what personal information we collect, use, and disclose.
  • The right to delete personal information we have collected from you.
  • The right to opt out of the sale of personal information. We do not sell your personal information, and we do not share personal information for cross-context behavioral advertising as those terms are defined under applicable California law.
  • The right to non-discrimination for exercising your privacy rights.

To exercise your rights, contact us at support@camsoftwarellc.com. We will respond to verified requests within 45 days.

European Economic Area residents (GDPR)

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority. If you wish to exercise these rights, please contact us at support@camsoftwarellc.com.

International data transfers

If you access the Site from outside the United States, please note that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. Data protection laws in these jurisdictions may differ from those in your country of residence. By using the Site, you acknowledge that your information may be transferred to the United States and processed as described in this Privacy Policy.

Other U.S. state privacy laws

Residents of U.S. states with active privacy legislation (including but not limited to Virginia, Colorado, Connecticut, and other states that may enact similar laws) may have comparable rights regarding access, deletion, correction, and portability of personal information. To exercise any such rights, please contact us at support@camsoftwarellc.com.

10. Children's Privacy

The Site and our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@camsoftwarellc.com.

11. Third-Party Links and Services

The Site may contain links to third-party websites, services, or platforms that are not operated by CAM Software LLC. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. Changes will be posted on this page with an updated "Last Updated" date.

If we make material changes that significantly affect how we handle your personal information, we will provide prominent notice on the Site or notify you directly (e.g., via email) before the changes take effect.

Your continued use of the Site after changes are posted constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, contact us at:

CAM Software LLC
Email: support@camsoftwarellc.com
Website: https://www.camsoftwarellc.com

For privacy-specific inquiries, please include "Privacy" in the subject line of your email to help us route your request appropriately.

By using our Site or engaging our services, you acknowledge that you have reviewed this Privacy Policy.